Manager, Client Experience VANCOUVER

Our client is seeking a Manager for Client Experience to join their dynamic team in Vancouver (Hybrid). This role is pivotal in delivering high-quality insurance brokerage services to clients. You will be the critical point of contact for clients, managing relationships and ensuring customer satisfaction. Your role will also involve supporting the sales and marketing efforts of the firm.

What you'll do:

• Oversee the delivery of high-quality insurance brokerage services to clients
• Serve as the primary point of contact for clients and markets offering assistance as needed
• Manage and cultivate strong relationships between markets and clients
• Ensure all data requests from clients and markets are met on time
• Prepare quotes and proposals, work with policies with higher limits, number of exposures and customization with minimal supervision
• Execute the market strategy, negotiate insurance terms, solicit options, and suggest alternative structures
• Support and assist in the advancement of the Associate, Client Experience
• Organize and maintain a calendar of renewals, expiries
• Oversee billings and payment collections to ensure they are received by the deadlines

What you bring:

• Possession of RIBO licence
• Minimum Three (3) years’ of broking experience
• Completed or actively pursuing the CIP designation
• Sales-oriented mindset
• Ability to work collaboratively in a team environment
• Strong interpersonal skills to influence others without authority
• Demonstrated ethical decision-making abilities
• Effective at building and maintaining relationships
• Proficient conflict resolution and management abilities

What's next:

Apply today by clicking on the link. We look forward to receiving your application!