Senior Manager, Operations

Our client, a top-tier global financial group is seeking a highly experienced and knowledgeable Senior Manager of Operations to join their dynamic team in Toronto. This role offers an exceptional opportunity to manage a group of payments processing specialists, overseeing high-volume, time-sensitive transactions.

What you'll do:

• Oversee daily payments processing activities, ensuring adherence to established service level agreements and industry guidelines.
• Liaise with Risk, Compliance and Audit teams to support investigations and review risk and incident reporting.
• Manage operational relationships with correspondent banks and partners.
• Train and provide day-to-day guidance to staff in the Operations Department.
• Ensure all client queries and investigations are resolved promptly.
• Act as liaison with other banks in the resolution of inter-bank issues.
• Verify and approve all outgoing payments and messages.
• Check reconciliation of Nostros daily, ensuring that outstanding items are cleared on a timely basis.
• Report incidents or potential risks to the direct manager or above and take prompt actions to remediate.
• Initiate, participate in, and assist Branch projects as needed.

What you bring:

• Thorough operational knowledge of payments, settlements and clearing.
• Ability to define, develop and implement operational policy and procedures.
• Solid understanding of fraud mitigation and risk management related to payments and reconciliations.
• Good understanding of Canadian Payments Association Rules and FINTRAC requirement.
• Strong knowledge of SWIFT messages and system.

What's next:

if you believe you are the right candidate for this role, please apply below or email your cover letter and resume to andres.nino@robertwalters.com