en

Services

Canada's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Jobs

Our industry specialists will listen to your aspirations and share your story with Canadas’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs
Services

Canada's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
About Robert Walters Canada

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Canada

Learn more

Head of Operations

Save job

Our client, a well-established global financial institution in Markham is seeking an experienced professional to fill the role of Head of Operations. This full-time, in-person role is an excellent opportunity for a seasoned operations leader with deep experience in commercial/corporate banking.

Key Responsibilities:

  • Strategic Operations Leadership: Develop and execute operational strategies in alignment with the institution’s overall objectives. Oversee the day-to-day management of operational tasks such as payments, remittances, settlements, and clearing across diverse business lines.
  • Process Optimization: Lead initiatives to streamline processes, reduce costs, and enhance operational efficiency while maintaining high-quality service delivery.
  • Risk Management & Compliance: Ensure full compliance with regulatory requirements and internal controls, while actively mitigating operational risks. Lead risk assessments and ensure the department operates in accordance with both local and international banking standards.
  • Technology Integration: Collaborate with IT to implement system changes that support new products and services, ensuring the integrity and efficiency of operations.
  • Leadership & Staff Development: Provide strong leadership to the operations team. Hire, train, and manage staff performance while promoting high employee engagement and fostering a cohesive team environment.
  • Trade Finance Expertise: The ideal candidate will bring in-depth experience or knowledge in Trade Finance operations and Trade settlement, crucial to the institution’s growth in these areas.
  • Customer Service & Relationship Management: Maintain high standards of customer service, ensuring that all transactions are processed efficiently. Build and sustain relationships with other departments and external partners to support the bank’s operational objectives.

Requirements:

  • Minimum 15 years of experience within the banking sector, with substantial exposure to operations management.
  • Strong knowledge of banking operational work-flows, risk management, and regulatory compliance.
  • Experience or knowledge of Trade Finance operations in a banking context
  • Experience working for a Schedule 2 or a Schedule 3 bank is a highly desired
  • Proven leadership and strategic planning skills with a track record of optimizing operational processes.
  • Excellent communication, organizational, and problem-solving abilities.

This is a unique opportunity to contribute to a dynamic and respected financial institution based in Markham. The role offers potential for career growth and a platform to showcase your leadership in banking operations. Your expertise will directly influence the bank’s operational success and long-term growth.

If you believe you are suitable for this opportunity, kindly apply below or email me your resume and cover letter directly to andres.nino@robertwalters.com

Contract Type: FULL_TIME

Specialism: Operations

Focus: VP Operations

Industry: Banking

Salary: + 15-20% target Bonus

Workplace Type: On-site

Experience Level: Director

Location: Toronto, Ontario

Job Reference: 14UK10-F032286F

Date posted: January 21, 2025

Consultant: Andres Nino

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.