Senior SAP CS Analyst

A global enterprise is seeking a Senior SAP Customer Service Analyst in Toronto. In this role, you’ll act as a key link between business and IT, shaping core processes, supporting major S/4HANA migration efforts, and delivering training across the region.

Key Responsibilities:
As a Senior SAP Customer Service Analyst, you’ll collaborate with cross‑functional teams to assess requirements, refine SAP CS processes, and support major S/4HANA migration initiatives from early workshops through post‑go‑live. You’ll configure solutions, maintain thorough documentation, and empower key users through structured training while translating business needs into clear technical specifications.

• Gather and analyze business requirements across subsidiaries to improve processes within the SAP Customer Service module
• Document as‑is and to‑be processes and configure SAP solutions that enhance efficiency and user experience
• Support or lead S/4HANA migration activities from Fit/Gap through post–go‑live, ensuring smooth regional adoption
• Train key users, prepare functional specifications, and collaborate with developers and integration teams on enhancements
• Coordinate with cross‑functional teams, maintain thorough documentation, troubleshoot complex issues, and provide reliable support to subsidiaries across the Americas

Key Requirements:
You bring deep hands‑on experience with large‑scale SAP CS implementations in global environments, combining strong analytical ability with clear, confident communication across diverse stakeholders. Your expertise spans S/4HANA migrations, process design, cross‑department collaboration, and ABAP debugging, supported by meticulous documentation and a solid academic foundation.

• 5+ years of experience with SAP CS, SD, or MM in multinational environments, ideally in consumer goods or retail
• 3+ years in full SAP implementations or complex international projects, with strong S/4HANA expertise and ECC familiarity
• Excellent communication skills and a deep understanding of logistics or customer service processes, including design, configuration, and user support
• Bachelor’s degree in IT or related field, with beneficial SAP certifications, ABAP debugging skills, and strong Microsoft Office proficiency
• Fluency in English, with additional languages considered an advantage in global operations

What sets this company apart:

• This organization stands out for its strong commitment to building an inclusive culture where collaboration thrives across regions.

What's next:
If interested in this position, please contact Jamie King at Jamie.King@robertwalters.com