Onboarding remotely: how to support your new hire

woman working on laptop at home

How can your new starter access the same level of support from home? From checking in regularly and providing mentorship, to creating a safe space for honest and relaxed communication, you need to provide support in every sense to help your new hire reach that familiarity and level of comfort that organically occurs in an office environment. Take a look at our top tips to support your new hire remotely.

Want to learn more about remote onboarding? Download our guide, Getting remote onboarding right.

Check in regularly

One-to-one interactions are important to get a sense of how your new team member is feeling and put them in a positive mindset to tackle new tasks. Schedule regular morning meetings between your new hire and their line manager, whether that’s you or one of your direct reports, to provide clarity during their first week.

Having a point of contact on stand-by means your new starter can drop them a quick line without any reservation and get a faster response.

Assign a digital mentor

You might want to think about assigning a mentor or buddy in your team to support your new hire during their first few months at the company. Set aside time for Q&A sessions and ask your new employee to compile questions for their mentor during the call so they can support with introductory training and tasks.

Working in an office allows time for basic questions to be asked as they arise. A new starter may not feel comfortable with querying their line manager directly, fearing they will take up their time if the question is too trivial. Having a point of contact on stand-by means they can drop them a quick line without any reservation and get a faster response.

Be patient

Even if your new hire is accustomed to working remotely, a digital onboarding process will be completely new territory for both managers and employees, so errors and miscommunications are to be expected during the first few weeks. Where a new employee may go wrong, be understanding and ensure they have the support to overcome and learn from any errors.

Get to know them

The most prevalent challenges for remote workers are isolation, loneliness and lack of facetime with co-workers. New employees especially are likely to suffer from this, so make sure the induction includes plenty of time for the new hire to get to know the rest of the team, and vice-versa.

Prioritize their wellbeing

Your new starter will want to impress and overwork to let their employer know they can be trusted, resulting in the potential to work after hours and be at risk of burn-out. Make sure you instil the importance of unplugging and maintaining work-life balance from the outset. Share how you personally structure your day so your new hire follows suit.

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