Managed Service Provider
Maximizing potential across the full lifecycle of non-permanent resources.
What is MSP?
Our Managed Service Provider (MSP) solution manages the entire process of attracting, recruiting, and managing your non-permanent workforce. It not only delivers the best non-permanent talent into your organization but also ensures regulatory compliance and manages the payment of workers and suppliers. This includes:
- Contractor sourcing and selection
- Vendor management
- Time capture
- Payrolling and consolidated invoicing
- Onboarding, offboarding and extensions
- Our route classification tool that makes recommendations on the best talent route based on compliance, availability, skill-matching, and cost.
Our track record
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43,000
Professionals we help start their next chapter
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11,000
Organizations who we help acquire talent
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28
Years of delivering outsourcing solutions to clients worldwide
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60
Countries where we deliver outsourcing services
How it works
Acting as an extension of your resourcing function, we implement streamlined processes, supported by leading technologies. We quickly engage contingent talent through a low-risk, cost-efficient and experience-focused recruitment process.
Key benefits
- Improved workforce visibility
- Cost control, avoidance and savings
- Process compliance and risk mitigation
- Scalability in meeting resourcing demands
- Greater access to non-permanent talent
- Increase the diversity of your workforce
An award-winning service
Case study
Streamlining Contingent Hiring for a Global Financial Services Leader
Our client, a renowned global financial services organisation with a rich history spanning over 200 years, first sought our talent solutions expertise back in 2014. Over the past decade, we have partnered with them as their trusted Management Service Provider (MSP), supporting their talent strategy across EMEA.
Today, our direct hiring team plays a pivotal role in powering our client's contingent hires in the UK, Ireland, and Luxembourg.
What makes our contingent workforce management solutions different?
Powered by data
We make data-driven decisions to optimize your hiring processes and deliver the talent you need effectively and efficiently. The key to operational excellence is accurate data, but many businesses struggle to produce consistent metrics and up-to-date market insight. That’s where RWInsights comes in.
RWInsights is our cloud-based platform powered by 100+ data sources and a global team of data scientists who are experts in talent analytics, and the economic and demographic factors that influence talent. It gives you access to an always-on, personalised talent analytics platform to build a truly data-led approach to managing your non-permanent workforce.
Enabled by tech
Our CWS solutions are always underpinned by technology solutions that meet the specific requirements of our clients. Central to all these solutions is a Vendor Management System (VMS) that enables us to manage the full procure-to-pay process. We have partnerships with the leading VMS providers to ensure the right solution is delivered for your unique requirements.
In addition to this, our RW Plus platform provides dynamic modules for each stage of the talent lifecycle, from route classification through to onboarding. RW Plus can work alongside and integrate seamlessly with the VMS to deliver expectational user experience.
Delivered by experts
Our business is built on providing the expertise to solve your toughest resourcing and talent management challenges. We have talent solutions specialists at every stage of the non-permanent management lifecycle - from finding the talent you need to rigorous process compliance and vendor performance management. Our teams will get to know you, champion your organization’s story, and connect you to professionals who can transform your business.
We have strong in-built capability for skills-first, diversity and environmental, social & governance (ESG) hiring needs. Our powerful combination of talent marketers and sourcing partners can help you explore and develop more diverse talent pools. Our experts in selection ensure a fair and meritocratic process every time. Whatever your challenges, we provide practical solutions and operational excellence at scale and speed, flexing the size and make-up of our team to match your requirements.
Meet our expert contingent workforce solutions team
Sarah Keady
EVP, Operations, North America
With over a decade at Robert Walters, Sarah spearheads our Americas operations, focusing on operational excellence and empowering team members to deliver consistently exceptional service.
Dawn Sloan
EVP, Client Services, North America
Dawn oversees operational delivery, governance, and performance for our North America client portfolio, driven by a passion for customer experience, innovation, and continuous improvement.
Marrena Anderson
Vice President of Solutions, North America
Marrena, a leader known for driving organizational value, customizes RPO solutions to meet clients' goals, optimize processes, and boost efficiency.
Mairianne Reardon
Global Head of Growth and Sales Enablement
Mairianne joined us in 2017, to head up the APAC Sales team and is now Global Head of Growth and Sales Enablement. She is committed to growing sustainable client partnerships.
Our other services
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Project RPO
Delivering short-term goals on full-time roles.
Read more -
Recruit, Train, Deploy
Build tech talent, enhance diversity and bridge skill gaps.
Read more -
Resource Augmentation
Expert consultants employed by us, deployed to you.
Read more -
Market Intelligence
Utilize data and intel to ensure you make the right hiring decisions.
Read more
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Contact us to discuss your contingent workforce needs